CPNI and BIAS: Broadband Internet Access Providers’ Obligations to Enterprise Consumers

Newsflash: The rules provided in the Open Internet Order otherwise known as “Net neutrality” are scheduled to become effective in less than two weeks, on June 12.  Second newsflash:      Some court action is likely to occur prior to that date affecting some of the order's more controversial provisions.  However, one of the lower visibility items (and there are many) that’s not likely to be successfully challenged in the next few days involves guidance on issues related to the privacy of information that broadband providers collect and retain.

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Managing Privacy and Security in the Age of IoT

As the volume of information about absolutely everything we do becomes increasingly large, and as the number of recent data security breaches continues to climb, large consumers of telecommunications services have tried to be increasingly vigilant about staying current on the latest and greatest techniques for managing potential privacy and security breaches. Most Americans are familiar with horror stories of the recent major data breaches that have hit the headlines in a big way and think quietly to themselves something along the lines of “there but for the grace of God…(you know the rest)

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Trying to Reach Customer Service? Call? Email? Text? Carrier Pigeon?

About a month ago, I purchased a new iPhone 6.  I was eligible for a new phone and my iPhone 5 was about out of juice. So I opted to make the move and upgrade technology. I went to my local provider and met with the sales rep. I was told about which plan would be best for me and, as we all do, I signed on the dotted line. That’s when the trouble started.
 

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Data Security New Consideration(s) for Old Wrinkles

As the volume of information about absolutely everything we do becomes increasingly large, and as the number of recent data security breaches continues to climb, enterprise consumers of telecommunications services have become increasingly vigilant about staying current on the latest and greatest techniques for managing potential breaches. We’re all familiar with horror stories of the recent major data breaches that have hit the headlines in a big way. Target and Anthem come to mind immediately, but there are legions of others.  Now consider the fact that these major corporations use current relatively state-of-the-art detection and monitoring systems, and even they’ve been infiltrated with current malware.

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Recent FCC Action on 911 Accuracy

It’s time for the annual assessment of 911 law and policy both in the U.S. and here in Erie County.  You’ve heard of spoiler alerts?  Don’t let this be a snooze alert.  Knowledge about how 911 works could save your life or the life of someone you love.  There have been some significant developments in the past 12 months, mostly related to location identification. While we’re a still a long way from an optimal state, slowly but surely, the laws and rules that govern American wireless carriers and the (mostly) municipally-owned Public Safety Access Points (PSAP) that are the bones of the network infrastructure that ultimately connect the caller to the first responder, are evolving all the time.  Maybe someday, the laws will match the technology. But we’re not there yet. Not anywhere close.

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