Mobility Policies that are Industry-Specific or Mobility & the Law: The Case Against Worker Distractions

Whether your work environment involves operating rooms or factory floors, the corporate mobility policy must aim to minimize the possibility of device distractions.Enterprise IT and communications managers are no strangers to the concept of the mobility policy. But what may be new is the concept of a mobility policy that’s industry-specific.  And by specific, I mean the concept of the mobile device belonging to a physician, nurse, or other medical professional in the examining room/surgical suite while the patient is being treated.  In a word “yikes.”  For the record, the issue of distraction is as critical to professionals in other fields as well.

Click to read more ...

FCC Clarifies, Strengthens Consumer Protection

If you're in the business of telemarketing, it's critical to understand the Telecommunications Consumer Protection Act's new provisions.
It's not news that in increasing numbers, consumers rely on their mobile devices for more and more information. Advertisers that are well aware of this trend have taken to promoting their products and services on wireless devices, much to the chagrin of wireless device owners, who often unwittingly pay for the delivery of those ads (based on the number of messages included in their packages), as well as other non-essential, non-emergency information they did not solicit. If you're in the business of telemarketing, it's critical to know and understand the most recent changes and refinements to the existing law.

Click to read more ...

CPNI and BIAS Broadband Internet Access Providers’ Obligations to Enterprise Consumers

Newsflash: The rules provided in the Open Internet Order otherwise known as “Net neutrality” are scheduled to become effective in less than two weeks, on June 12. Second newsflash: Some court action is likely to occur prior to that date affecting some of the order's more controversial provisions.

Click to read more ...

CPNI and BIAS: Broadband Internet Access Providers’ Obligations to Enterprise Consumers

Newsflash: The rules provided in the Open Internet Order otherwise known as “Net neutrality” are scheduled to become effective in less than two weeks, on June 12.  Second newsflash:      Some court action is likely to occur prior to that date affecting some of the order's more controversial provisions.  However, one of the lower visibility items (and there are many) that’s not likely to be successfully challenged in the next few days involves guidance on issues related to the privacy of information that broadband providers collect and retain.

Click to read more ...

Trying to Reach Customer Service? Call? Email? Text? Carrier Pigeon?

About a month ago, I purchased a new iPhone 6.  I was eligible for a new phone and my iPhone 5 was about out of juice. So I opted to make the move and upgrade technology. I went to my local provider and met with the sales rep. I was told about which plan would be best for me and, as we all do, I signed on the dotted line. That’s when the trouble started.
 

Click to read more ...